Features required for Product Web Support
Web sites: features required for product support
CONTENT

General access

Protected access

GENERAL DATA

Register user and already purchased products

y

Send email to us

y

Request information by post or email circulation

y

News, events, press cuttings, Trades shows, promotional calendar & content of specific promotions

y

articles from publications and back-issues

Help, how to use, site map

y

Tours, animated clips, video clips, 3-d rotations

y

FAQ (simple & low level)

y

Bulletin Board

y

Password access

y

Links to corporate sites

y

Site text search

access to this area only

exclusive access to this area

PRODUCT DATA

Part & description list & search

y

Photos

y

Features & benefits

y

Spares lists & identification

y

Drawings, dimensions, specifications

y

Applications by vehicle or use

y

Instructions, leaflets, manuals

y

Download updates: minor changes to existing software as new “issue”

free of charge

Download upgrades: major new releases and application growth

Only when “purchase capable”

Upload samples for users

y

Download samples for users,

free of charge

Software bug reports

y

CUSTOMER DATA

Where to buy ( from Distributors)

y

Top 100 Distributors

y

Links to other sites

y

PURCHASE by end-user

Only when strategic issues allow

Product list price

y

Shopping cart

y

Secure transaction

y

Copyright: Steve Davies, 2001