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Features required for Product Web Support |
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Web sites: features required for product support | CONTENT | General access | Protected access | GENERAL DATA | | | Register user and already purchased products | y | | Send email to us | y | | Request information by post or email circulation | y | | News, events, press cuttings, Trades shows, promotional calendar & content of specific promotions | y | articles from publications and back-issues | Help, how to use, site map | y | | Tours, animated clips, video clips, 3-d rotations | y | | FAQ (simple & low level) | y | | Bulletin Board | y | | Password access | y | | Links to corporate sites | y | | Site text search | access to this area only | exclusive access to this area | PRODUCT DATA | | | Part & description list & search | y | | Photos | y | | Features & benefits | y | | Spares lists & identification | | y | Drawings, dimensions, specifications | | y | Applications by vehicle or use | | y | Instructions, leaflets, manuals | | y | Download updates: minor changes to existing software as new “issue” | | free of charge | Download upgrades: major new releases and application growth | | Only when “purchase capable” | Upload samples for users | | y | Download samples for users, | | free of charge | Software bug reports | | y | CUSTOMER DATA | | | Where to buy ( from Distributors) | y | | Top 100 Distributors | y | | Links to other sites | | y | PURCHASE by end-user Only when strategic issues allow | | | Product list price | | y | Shopping cart | | y | Secure transaction | | y | Copyright: Steve Davies, 2001
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