introduced new large memory pod and created CD updating scheme for code reading product; launched new kits selling over £1m in 12 months

developed next generation catalogue format combining product specifications and user guides in a new style for the industry

launched new series of single-function-testers aimed at auto-mechanic own purchase

identified, specified and planned launch of new generation of serial diagnostic platform for release in 2005

created new support web site for diagnostic product range, actively responded to end-user forums, and used email for direct contact with product launches